How much do you charge for business cards?
You can find out the prices for any product by checking out our pricelist page.
What type of images can I upload?
All the images you send to us are going to be printed — therefore they should be created for the best print result. You do need to have a basic understanding of the type of image resolution that is required for print. The following image types can be used: jpg, jpeg, png, gif, tft, tif, tiff, bmp, psd, pdf, eps (CS2 & older versions only). All images should be 300 DPI (dots per inch) and can be in both RGB and CMYK colour modes.
I forgot my password, what do I do?
If you remember your username, which is the email address you used to register, you can click 'Forgot Password' on the login page. If you do not recall the email address used to set up your account, you will need to register again.
How do I check on my order?
You can track your order at anytime. Simply login to your account and select order status from the menu on the very top right corner of the page.
What file formats are accepted?
jpg, jpeg, png, gif, tft, tif, tiff, bmp, psd, pdf, eps(CS2 & older versions only).
How do I upload my artwork?
You can upload your own artwork by selecting the 'Upload Your Own Design' link at the top menu bar, or on anyone of the product boxes in the middle of the homepage. Please check our Print Templates page before uploading your own artwork.
What is Stock?
Stock is the term used to describe paper / artboard.
What is CMYK, colour?
Abbreviation for cyan, magenta, yellow and key (black), the four process colours.
Dots-per-inch or (DPI)
The measure of resolution of input devices such as display devices such as monitors, scanners and output devices such as imagesetters, printers and monitors. Abbreviated DPI. Also called dot pitch.
What is meant by Finished Size?
Size of product after production is completed. Also called trimmed size.
What is Four Colour Process Printing?
Also called colour printing, full colour printing and process printing. A technique of printing that uses black, magenta, cyan and yellow to simulate full-colour images.
What is GSM?
The unit of measurement for paper weight (grams per square meter)
What is Bleed?
Bleed is a very important element that must be taken into consideration when creating your design. Bleed refers to any artwork where colour or image is going to the edge of the page. You must provide additional colour or image outside the cut area (2mm on all sides is recommended).
What is Turnover and Working Days?
Turnover is the time it takes to complete your order from start to finish. Working Days are the days that we are open, Monday - Friday 9am - 5pm. Orders will be processed and printed during working days only.
Can I reorder my print job?
Yes you can reorder a print job that you have previously ordered through our website. To do so you have to login and click the 'My Account' page. From there in the My Order section you can click reorder.